People are using social media less due to the growing popularity of mobile surfing. It’s crucial that customers can know not only where messages originate from, but also the time they were delivered. This is how you can reach them in meaningful ways. Texting allows companies such as yours to engage with their customers in a seamless manner without having to worry about spam, or anything else, just chat live on the Hangouts application, where there’s no time limit and everyone can be always connected.
You did indeed read that right. You can convert an existing business telephone line to a text-enabled version. This allows for more constant communications between customers and employees, while also cutting down on the misuse by employees of their devices as they are able to forward messages or calls without worry about accuracy due to the voicemail system continuously updated when an employee leaves early.
What is Landline Texting?
With a company number, it is possible to text customers. Although it could appear that the only way to communicate is via the phone or by sending them an email, there are many other options for you to communicate with your company’s information. Software that allows business to text messages can allow communications via SMS (Short Message Service). Your messages will be received via any landline time of the day for as you have access points within the area code.
Can customers text my landline?
The customers can’t text your landline however they can make calls to the phone number that is associated with it. This is because your company has set up an application for texting that can support this feature. This is another method to increase income and leads, and save time in managing paperwork by sending sales or invoices through email instead of calling people in person.
The number of leads sent via text is increasing as people are enthralled by the convenience. This allows them to reach you whenever they’re on their journey or need immediate advice. This may seem like a tiny thing, but having your contact info accessible via this form means more potential customers can find what they are most interested in, which will lead to higher conversion rates in all areas associated with marketing campaigns targeted to these customers.
Why would you want to make use of your business number to text customers?
1. Inboxes for your team
Your business line or team-wide email address acts as an open chat room in which every employee engages in a conversation. If someone texts the customer “Your order ready for pickup” that specific person’s interaction with them is assigned to just that one person with no confusion over which person took what action throughout different conversations within this platform which makes it more efficient than ever because now everyone can see everything.
2. Tracks outgoing and incoming text messages
You can view both message in text and voice of your conversation using a single line. Employees can make sure that they treat customers with respect and utilize corporate-approved messages to clear up any confusion. These conversations are recorded in an audit log to help to avoid any problems or complaints down the road.
Text messages are a great method to communicate with your customers when they’re looking for information about what you offer. It is possible to inform them of every event immediately and keep track of the number of people who have specific questions. This data will help you plan your strategy for marketing.
For more information, click landline texting for concierge businesses